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Broadband help

For queries about your TalkTalk broadband service.

WiFi hub 2

JohnFielder1
Whizz Kid
Private Message TalkTalk

Wednesday

Message 6 of 6

Just had fibre installed. Tjhe engineer did a line check and says it's OK. The hub is showing a solid amber light. The Dashboard says connected in green but the Connection time is on 0 and not increasing

There is no internet 

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5 REPLIES 5

KeithFrench
Community Star
Private Message TalkTalk

Wednesday

Message 1 of 6

That is about as far as I can try to help you, then, as this will require TalkTalk to deal with your problem. There are no TalkTalk support staff on this forum anymore.

Please see my signature for TalkTalk contact methods.

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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JohnFielder1
Whizz Kid
Private Message TalkTalk

Wednesday

Message 2 of 6

Just check emails. Got the Welcome to Full Fibre email. No Go Live date and no subsequent emails giving one

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KeithFrench
Community Star
Private Message TalkTalk

Wednesday - last edited Wednesday

Message 3 of 6

If it is an authentication issue, as I suspect, then this is carried out on TalkTalk's servers, nothing to do with your line. The problem is that they have until the go-live date to sort all this. Were you not advised of the date in an email?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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JohnFielder1
Whizz Kid
Private Message TalkTalk

Wednesday - last edited Wednesday

Message 4 of 6

Contacted Talktalk, as their installation instructions say if the light is still amber after 15 minutes, told that it can take up to 48 hours while they try different settings.

How they try settings with no connection I don't know. But I have to wait 48 hours before they will do anything.

It's not the router tried another one, same result

Can't check the go live date as the My Account t page doesn't mention the upgrade and is still offering me Full. fibre 

 

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KeithFrench
Community Star
Private Message TalkTalk

Wednesday

Message 5 of 6

It sounds like it could be an authentication issue. When is your go-live date?

The TalkTalk Community has now moved to a peer-to-peer support model. This means that the TalkTalk team will no longer be here to support with queries. Don’t worry, there are plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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