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WiFi hub

Safc10boxer12
Chat Champion
Message 9 of 9

Hi 

The stand on my hub has snapped will I need to pay for a new one ?

 

 

 

 

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8 REPLIES 8

Message 1 of 9

Hi Safc10boxer12

 

A returns bag is on the way.

 

Karl

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Message 2 of 9

An OCE will pick this up from Monday, Is the new Hub set up and working ok?

Steve -
Have you tried turning it off and on again!
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Message 3 of 9
Hi Debbie

There is no returns label or back in the new router could you send one out please
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Message 4 of 9

Hi Safc10boxer12

 

No problem 🙂

 

Router and returns bag are on the way, please allow 24-48hrs for this to arrive.

 

Thanks

 

Debbie

Message 5 of 9
Yes please

Message 6 of 9
Not worried but it keeps falling down
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Debbie-TalkTalk
Support Team
Message 7 of 9

Hi Safc10boxer12

 

I'm sorry to hear this.

 

I can just send you a replacement router and a returns bag for your current router.

 

Would you like me to arrange this?

 

Thanks

 

Debbie

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Divsec
Community Star
Message 8 of 9

Hi @Safc10boxer12 the stand will not stop the router from working, why worry? 

I don't work here and all my opinions are my own.
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