Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

WiFi hum

First Timer

Hi my WiFi hub has also lost power. I've tried plugging into different sockets as well. For the last two days I have been trying to sort it out with talk talk. Only to be told I must have a problem on my line. My phone works fine. I just don't have power to my hub. I've even asked if I can return so they can see its faulty. And then get a new one. But they won't. They keep telling me that I need to take the faceplate of my phone box etc. No one seems to get that I just have now power. I would try changing the fuse but I don't want to tamper with the plug until its been looked at. 


Can anyone please help. I'm still paying for something I cannot use. My old plug for my old wift box doesn't fit so I cannot even try that. 



Community Star

I have asked one of TalkTalk's OCEs to pick your thread up and investigate it for you.

The forum is not real-time 24/7 support, so depending on how busy they are & how many are working at any one time, this can take 24 - 48 hrs (excluding weekends & limited cover on Bank Holidays). Alternatively, you can call the call centre or use online chat. The posts are responded to in time/date order, oldest first. So the fewer entries you make on your thread now, the sooner they will pick it up.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Community Team - TT Staff

Hi Browno


I'm really sorry to hear this.


I can send a replacement router for testing.


Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.