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Wifi connection constantly dropping

Danielcolaco121
First Timer
Message 3 of 3

Been having this problem since August (moved in july) wifi would drop out every now and then but nothing too bad, the start of September is when it got extremely bad and would even cut off 80 times in one day according to the engineer that came over to fix it... we called the talk talk engineer and he forwarded the problem to open reach and the open reach engineer came over and apparently fixed it... but 2 weeks later the problem is still present and possibly worse? What can I really do at this point?

Broken Internet = Broken heart
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2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi Danielcolaco121

 

I'm sorry to hear this.

 

I've completed a line test which hasn't detected any faults but I can see re connections on the line.

 

Have you recently tested with a different router?

 

Thanks

 

Debbie

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Gliwmaeden2
Community Star
Message 2 of 3

Please add your Talktalk landline number to your community forum profile details, @Danielcolaco121, for support staff to pick up your thread during the week. 

 

They respond Monday to Friday. 

 

Go via your avatar/name; settings; launch profile wizard. 

Gliwmaeden2, a fellow customer.