I have just installed the TalkTalk Wifi hub. I was previously having problems with dropping connections, very slow speeds, and constant buffering on my TV, after installing a new free router from TalkTalk - after a long support call, they decided the router was faulty and offered to replace it but also advised me to buy the Wifi Hub as an upgrade. So I've paid for the hub but still appearing to be having the same problems that I had with the faulty router. There was mention of a stablisation period - is this applicable if you are already a TalkTalk broadband customer and just install a new router, or is it only relevant for people who have newly moved to TalkTalk?
I'm sorry to hear this.
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated.
I have updated my profile.
I have checked my broadband speed regularly at different times of day and am still getting only between less than 1 and just over 2 mbps, in an area where up to 6.2 mbps should be available on basic copper line broadband.
Thanks for updating your Community Profile.
I have optimised your connection and the sync speed has increased slightly. Is your router currently connected at the test socket?
Hi - I tried to attach a photo but got an error message
The file 20191203_084708_resized.jpg does not have a valid extension for an attachment and has been removed. pdf,doc,ppt,docx,pptx,xlsx,psd,gz,zip,svg,.txt are the valid extensions.
Is it not possible to attach a jpg?
Is the master socket split across the middle so the lower section can be removed?
This help page provides further information on test socket testing Your guide to master sockets
Thanks for your reply.
I've completed a line test which is detecting a possible fault.
Is the noise still present if you test with a corded handset at the master socket, with the router removed from the line?
I can then escalate this over to Openreach for investigation.
Yes, this is what I tried and the noise was still there. But is there a chance it could be a faulty phone and this is just coincidence? I don't want to end up with OpenReach telling me it's my phone that's faulty and not their line, then charging me.
Unfortunately I don't have another phone so cannot test for this possibility.
Also, it it's a faulty line, why was I told it was a faulty router and persuaded to buy another one?