The engineer came as arranged - not sure exactly what he did, but presumably it's on some sort of report. He did something with the sockets, as it turned out that what I (and previous TalkTalk engineers) had assumed was my master socket was in fact an extension socket. When he left he assured me that the way my router etc was set up needed no changes. However, my broadband speed is no better - never above around 3 mbps (2.83 yesterday morning, 3.21 just now).
I was originally told by your technical services people that if I had a free replacement basic router it would solve my problems, but that if I paid for the wifi hub I would experience an upgraded service. I paid for the wifi hub, have now been using it for a few weeks, but am not receiving what I would consider to be an upgraded service, as 3mbps is around half the average broadband speed in my post code according to broadband.co.uk. Can you give me any reason why I should not ask for my money back and a free replacement basic router?
Did the engineer advise on what speed you should be receiving for your line?
Your line is currently in sync at just under 5mb. Could you connect the router at the test socket?
No, no advice on that - he said he had been called out to look at my phone line and was not expecting a broadband issue, so maybe he was reluctant to comment on that.
If I connect the router at the test socket (the master socket?) it will be a long way from my laptop, as the master socket is on the first floor and my laptop is on the ground floor. I did ask him about this and he said that having the router plugged into the extension socket as it always has been was the best idea because it's right next to my laptop and that it would not have a detrimental affect on speed.
Yes, but will have to leave it for a while as I'm having some electrical work done in the room where the master socket is today, so the circuit will be on and off. I'll transfer the router up there this evening and leave it until Saturday - would that be a reasonable test?
Yes thank you. Please post back on this thread to let us know the date/time the router is connected at the test socket and the date/time when it removed.
We can then check the connection stats again.
Hi - my wifi hub has now been plugged directly into the master socket since around 6 pm on Friday. My speed tests at this end show no difference in speeds over the last couple of days compared to previously - still around 3.5 mbps. My user experience of opening web pages etc is still slow. I still do not feel that buying the wifi hub is 'an upgrade' as it was described to me.