No - I haven't got two different routers. I have got the wifi hub, and my old basic router which your tech support people diagnosed online as being faulty, so presumably no point in trying that.
If you think an engineer visit would get me some progress with my issues and would not cost me anything, please organise it. Would this achieve something different from the previous Openreach engineeer visit?
I can send another router for testing. We can arrange an engineer visit but we would need to confirm possible engineer charges again before we arrange this.
Yes, I know - see my previous post about disconnecting everything apart from my link to the speed test. I'm aware that I'm in a fibre area. I do not have fibre and don't think I should need it given my type and amount of usage. I just want to achieve the average non-fibre speed for my post code. Possibly easier to let Debbie follow through on this longish thread? If she's off now for the holidays I'm happy for her to get back to me after the break as this is not critical at the minute.
I'm sorry for the delay in getting back to you. The connection looks very stable so I've optimised the connection now to try and increase the speed a bit further. How have you found the stability and speed since your last post?
Hi - the connection has been stable for a while now, but the speed is no better. I just ran a test and it was 3.82, with web pages etc being very slow to load when using either my laptop or my phone, and streaming services being slow to load on my TV.
This is using the replacement router you sent me, not my wifi hub. I haven't bothered to swap them back again as using the wifi hub has made no difference to my speeds previously, and it's a pain having to constantly input different passwords on all my devices every time I change the router.
The line test is still clear and I've just reset the data port now. Would it be possible to confirm if you experience the slow web pages and buffering when connected wired so we can confirm if we need to focus on the wireless connection? What speeds were you originally receiving prior to the connection becoming unstable?
No difference really. I have just run a speed test with a wired connection and got 4.05 mbps, then immediately changed to a wireless connection and got 4.38 mbps.
Before the connection became unstable I was getting lower speeds, usually around 2 mbps, so I guess you could say I've had a 100% improvement - sounds good until you look at what actual speeds are involved! I still do not think this is an acceptable speed, bearing in mind that I'm a single person household with very undemanding broadband usage.
Speeds do vary based on line length and quality. Sorry but I'm not sure what you mean by "Given that I'm a low demand user, I would expect to get that"
This is a long thread, involving a lot of line testing and interaction with OCEs Debbie and Michelle - I'm currently acting on their suggestions and responding to their queries. Thanks for your interest, but possibly best to leave it to them to follow up?