on 14-09-2021 05:40 PM
Was sent a new router by TalkTalk last week but the Wifi doesn't seem to be working on it.
As you can see, the internet connection is fine and ethernet works flawlessly. But the wifi doesn't work and the network doesn't appear on any wifi-enabled devices.
Clicking through to the wifi settings, I see the green switches are all on, yet the wifi still Disabled.
Toggling the switches off and on again has no effect. Restarting or resetting the router has no effect.
Have been through several frustrating phone calls with TalkTalk tech support, all of which have repeated the same basic troubleshooting steps without getting anywhere close to understanding let alone solving the problem.
Am hoping being able to share screenshots on here will help diagnose.
on 17-09-2021 04:23 PM
you can return the non working model in the recycling bag.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 16-09-2021 12:16 PM
on 16-09-2021 10:42 AM
on 16-09-2021 06:32 AM
on 14-09-2021 07:29 PM
If you have tried a factory reset of the router (by holding in the reset switch on the back for over 10 seconds) and it is still disabled then you have a faulty router, the staff here should be able to respond to this post tomorrow and would be able to arrange a replacement router for you.