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Wifi upstairs

Jj120
First Timer
Message 4 of 4

Hi,

 

Getting really annoyed with slow Internet and dropping out upstairs. We have a tiny house so don't really understand the problem?

 

I'm not tech savy I'm afraid, but the situation is really frustrating as I can't see a problem 

 

Thank you

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3 REPLIES 3

KeithFrench
Community Star
Message 1 of 4

As a general rule, the WiFi signal from a router travels best on the same floor as it & the one below, but not to the floor above. Hence why @martswain recommends putting it as high as possible. There are other potential problems, one of the main being the level of WiFi interference from other WiFi networks. 

 

Slow speed, intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

If you would like me to help you, please can you specify the make/model of TalkTalk router that you are using?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

martswain
Philosopher
Message 2 of 4

Put your router up as high as possible, for some reason they seem to radiate better at the same level and below the device.

 

Split the WiFi bands and connect the upstairs devices to the 2.4 Ghz band as that has better penetration through solid surfaces.

 

https://community.talktalk.co.uk/t5/Articles/Split-your-router-s-SSID-wireless-network-name/ta-p/230...

 

 

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Debbie-TalkTalk
Support Team
Message 3 of 4

Hi Jj120

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

 

Thanks

 

Debbie

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