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Windows 7 connect via ethernet cable

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3 REPLIES 3
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First Timer

I’m looking for some guidance pls we be recently moved from sky to talktalk we can connect wirelessly to the hub phones tablets etc 

 

but my windows 7 pc won’t connect the net, I get the error “you might need to sign up with this network ISP and occasionally its saying additional login info may be required,

if I click on this get taken to sky hub repair which is no longer attached

 

if I ping from a CMD window it seems to work fine I’ve tried reinstalling the network adapter and doing Ann ARP cache refresh and im bang out of ideas

 

any help gratefully recieved thx

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Community Team - TT Staff

Hi Hibbda,

 

I'm sorry to hear this. Just to confirm, are you able to connect wirelessly? Do you have any sky specific software on your computer? Are you connecting to the yellow ethernet socket?

 

Thanks

 

Highlighted
First Timer

Hi yes my phone can coo etc to the wireless 

 

no sky sky software and yes I’m connected to the yellow Ethernet socket have tried more than one with various cables 

 

thanks

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Community Team - TT Staff

Hi Hibbda

 

It would be worth factory resetting the router using the pin hole reset for ten seconds and then testing again following this.

 

Thanks

 

Debbie