Windows Edge or Google Chrome Will Not Load Router Summer Page

[Neries]

For the last week I have been Unable to access my router stats at 192.168.l.l. It just will not load. In Edge the address bar has a globe icon instead of http://. In Chrome it is insecure. It happened just after I cleared cookies and history in Edge. I have my summery page saved in favourites (for ease of access) and that does not work. Also typing in the full address does not work.

If it is a security problem does anyone know how I can fix it? I have the latest AVG free antivirus but can't find anything wrong with that.

[Chris-TalkTalk]

Hi Neries,

How are you getting on, has Patricia55's advice helped?

Chris

[Patricia55]

Hi, @Neries 

I've noticed your ongoing problem with trying to load your router page, and can't understand why it won't work on Google Chrome because that's what I use, and have no problems with it.

Because I'd find that very frustrating, as you must be, I've just tried out a bit of trial and error to see what happens.....

I first tried adding https://192.168.1.1 (instead of http://), but Google strangely didn't seem to like that, yet it's perfectly happy to open with http!!!

Then I tried copying the exact link I've got on my bookmark, which is http://192.168.1.1/ and that also worked. Just for the hell of it, would you like to try out this link, the only difference being that it has an extra little forward slash at the end.

Alternatively, have you got pop-ups blocked on Google? I did until a few weeks ago when I had some problems with Google not liking my activities here in the TT Forum, so I went into my settings and chose to "Allow" the TT Forum link for pop-ups and it seemed to help.

I'm just guessing here because I'm not very au fait with computer technology, so I tend to try all sorts of things until I get it to work!! ;-D

[Neries]

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@Debbie-TalkTalk wrote:

Hi Neries

Have you re connected the HG633 router?

Thanks

Debbie

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Hi Debbie,

I re-connected the HG633 and still can't get the router page to load on my p.c. with Edge or Chrome.

Neries

[Debbie-TalkTalk]

Hi Neries

Have you re connected the HG633 router?

Thanks

Debbie

[Neries]

Hi Chris,

Thank you, the D-Link router arrived Tuesday. Tried it this evening using Edge and I get as far as putting the admin and password in but then on the next page all it is

 "); document.write(""); document.write("");

I tried it with Google Chrome and the page opened but in the address bar there is an i in a circle followed by not secure before the http://192.168.1.1

I have taken a screen capture but I can't attach the file, it won't let me.

The other week at home I had an alert on my Samsung phone that my internet was not secure but I ignored it.

Neries

[Michelle-TalkTalk]

Hi Neries,

How are you getting on? 🙂

Thanks

[Neries]

Hi Chris,

Thank you.

Neries

[Chris-TalkTalk]

Hi Neries,

I've ordered a router, should be with you within a couple of days but please allow up to 5 working days for delivery 

Chris

[Neries]

Hi Michelle, it is really strange that is suddenly happened on my p.c. after working perfectly since it was new almost two years ago. For some reason the web address is being blocked.

Yes I am willing to try a replacement router if you are willing to send one out. 

[Michelle-TalkTalk]

Hi Neries,

Thanks for the update. It does seem strange that it's working on different browsers on different devices. Would you like us to send a replacement router for testing purposes to rule this out?

Thanks

[Neries]

Hi Chris,

This afternoon tried on my old laptop with Internet Explorer and it did not work. Tried with my Samsun Pro Pad with Chrome and it did work, which is strange as it does not work with Chrome on my XP computer.

[Chris-TalkTalk]

Hi Neries,

Have you tried accessing the router admin page on more than one device?

Chris

[Neries]

Hi Michelle,

Yes I did it from my book mark list.

Tried again this morning and this is the message on Chrome. 

This site can’t be reached

191.168.1.1 refused to connect.

• Did you mean http://191.168.1.1.ipaddress.com/?

ERR_CONNECTION_REFUSED

Neries

[Michelle-TalkTalk]

Hi Neries,

"Sorry, the website 192.168.l.l cannot be found"

Just to confirm, are you trying 192.168.1.1? I've just noticed that the above appears to be an I at the end and not a 1.

Thanks

[Neries]

Hi Michelle

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@Michelle-TalkTalk wrote:

Hi Neries,

Could you try factory resetting the router and then retesting this again. If you're still unable to access the router admin page then it would be worth trying a different browser to rule this out.

Thanks

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Hi Michelle,

I have reset the router to factory default and rebooted my computer. That did not work. I have now installed Firefox and that did not work either. It comes up with this message on a Talk Talk page. 

Sorry, the website 192.168.l.l cannot be found

Neries

[Michelle-TalkTalk]

Hi Neries,

Could you try factory resetting the router and then retesting this again. If you're still unable to access the router admin page then it would be worth trying a different browser to rule this out.

Thanks

[Neries]

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@Michelle-TalkTalk wrote:

Hi Neries,

How are you getting on? Which router are you using?

Thanks

Hi Michelle,

It is still the same, I have not tried another web brouser. I am using the Huawei HG663. 

Very strange that the other week AVG on my mobile phone told me the connection was not secure but I just ignored it.

Neries

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[Michelle-TalkTalk]

Hi Neries,

How are you getting on? Which router are you using?

Thanks

[Eddie4419]

Have you tried a different browser such as Internet Explorer or Firefox?

I don't work for TalkTalk.

[Neries]

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@Eddie4419 wrote:

If this has only happened since installing the latest version of AVG you could try disabling AVG's firewall to see if that is blocking access to your router.

I don't work for TalkTalk.

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Thanks Eddie but it did not work. Just don't understand why as my p.c. is just 2 years old and never had the problem before.