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Working from home

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7 REPLIES 7
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Weealpha
Chatterbox
‎27-03-2020 02:52 PM
‎27-03-2020 02:52 PM
Post 1 of 8

Working from home

I am now working from home ...in order for my work phone to work from home , I have been told that I need my “ SIP ALG “ disabled..... how do you do that ?

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KeithFrench
Community Star
‎27-03-2020 03:05 PM
‎27-03-2020 03:05 PM
Post 2 of 8

Re: Working from home

Please can you tell me the make/model of TalkTalk router that you are using & then I can tell you how to disable it?

 

Thanks.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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Weealpha
Chatterbox
‎27-03-2020 04:18 PM
‎27-03-2020 04:18 PM
Post 3 of 8

Re: Working from home

It looks like it is a D-link DSL3780 Talk Talk router
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KeithFrench
Community Star
‎27-03-2020 04:28 PM
‎27-03-2020 04:28 PM
Post 4 of 8

Re: Working from home

That is a very old router by today's standards, probably best if I ask TalkTalk to replace it for you with something more modern.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

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Weealpha
Chatterbox
‎27-03-2020 04:41 PM
‎27-03-2020 04:41 PM
Post 5 of 8

Re: Working from home

Please do..
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OCE_Karl
Community Team - TT Staff
‎28-03-2020 10:55 AM
‎28-03-2020 10:55 AM
Post 6 of 8

Re: Working from home

Hi @Weealpha

 

Please add your home number to your 'Community Profile' and I'll get a router out to you that will enable you to control the SIP ALG function.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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Weealpha
Chatterbox
‎28-03-2020 12:30 PM
‎28-03-2020 12:30 PM
Post 7 of 8

Re: Working from home

Done...thanks
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OCE_Karl
Community Team - TT Staff
‎28-03-2020 12:54 PM
‎28-03-2020 12:54 PM
Post 8 of 8

Re: Working from home

Hi

 

Router on the way.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


STAY HOME      -      PROTECT THE NHS      -      SAVE LIVES

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