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add fire hd8 to HG633 router

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Lm123
First Timer

Having trouble adding this device. Added to list on lan device page ok, but doesn't appear in list on filter edit page!

KeithFrench
Community Star

From what I have always found there is a reason why any connected device does not appear in Lan Devices, adding them manually does not mean that they are going to work OK. I think you need to look into why it has not added itself.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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Lm123
First Timer

Tried attaching via wireless, failed, possible password incorrect. It's not, I have added another device with the same password. Fire attached to local store wireless no problem so I assume there is a problem at my router.

KeithFrench
Community Star

What is the WiFi, security & encryption mode that your fire is trying to use? Do you know if you are trying to connect to the 2.4G or the newer 5G wifi band (your device may not support the 5G band)?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Lm123
First Timer

Security of my network is Wpa/wpa2 psi, although my router also has Wpa option.

i think my router is set up for both wifi bands.

KeithFrench
Community Star
Solution

If the phones are using WPA2 & AES encryption that should be OK. The only thing I can think of is WiFi interference.

 

Intermittent dropouts, breaks in the signal, or no signal on some or all devices, might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a by-product of the popularity of Wi-Fi.

However, other factors should be investigated first. When this happens, what are the lights showing on the front of the router? Do you have any wired connections & if so, how do they perform?

If you have the HG633, HG635, or DSL-3782 they are dual-band routers & offer both the older 2.4GHz & the newer 5GHz Wi-Fi bands. The problem is these are two different networks (SSIDs), but they share the same name, so you can't tell which one you are connected to. Log into the router (http://192.168.1.1) and enter a username of "admin" and if the HG635 a password of "admin" as well, or if the HG633 or the DSL-3782, use the unique router password (see the label on the rear of the router at the top).

HG633/635 go to:-
"Customise my wireless network"

Append "5G" to the end of the network name of the "Wireless 5 GHz SSID" field. Then click "Save".

DSL-3782 go to:-
Settings > Wireless (Wi-Fi)

Append "5G" to the end of the network name of the 5 GHz "SSID" field. Then click "Save".

This will not fix your issues, but it will make it much easier to identify the band you are connected to. This way you will know which band is causing your problems.

Generally speaking, the 2.4GHz band suffers much more from interference than the 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

You may then wonder what was really the point of this if it won't solve the problem? This is because the whole topic is too complex to be dealt with in one post. The next stage involves sending out a guide to you to help you get me some important diagnostic results, so as I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
OCE's and Community Stars - Who are they? 

Sad_Cause_Of_You_Know_Who
First Timer

I would say move to EE as they pay £50 for cancellation fee.