My broadband is cutting in and out - today I had to rejoin a Zoom meeting twice after I lost connectivity. Do I need a new router (I am using a fairly old one you supplied when Tesco (Thomson 580), or is there another issue? I am NOT an expert, so anything you need me to do needs to be simple
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I'll get an updated router out to you so we can rule this out.
i've also optimised the line to see if we can improve the stability.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE