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broadband cutting out

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3 REPLIES 3
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Visitor

My broadband is cutting in and out - today I had to rejoin a Zoom meeting twice after I lost connectivity. Do I need a new router (I am using a fairly old one you supplied when Tesco (Thomson 580), or is there another issue? I am NOT an expert, so anything you need me to do needs to be simple

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Community Star

@carolinef, staff can't identify your account unless you complete your community forum profile details. Don't post any personal information on the open forum pages. 

 

Please go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save. 

Gliwmaeden2
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Visitor

I have now done this so look forward to your reply

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Community Team - TT Staff

Hi

 

I'll get an updated router out to you so we can rule this out. 

 

i've also optimised the line to see if we can improve the stability.

 

Thanks  

 

Karl. 

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Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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