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cannot access internent when connected to company VPN

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30 REPLIES
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vijayTalk
Participant

Hi,

 

Whenever I connect to company VPN, I cannot access internet on my laptop. Only company related urls work.

 

I am using

VPN client : Cisco AnyConnect Secure Mobile Client.

Talk Talk router : Huawei HG633

 

Any help or suggestions appriciated.

 

Thanks,

Vijay

Thanks,
Vijay
Community Team

Hi

 

Have you tried changing DNS in the router.

 

Try 8.8.8.8  &  8.8.4.4

 

Thanks

 

Karl. 

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vijayTalk
Participant

Hi Karl,

 

Thanks for reply! No, I haven't tried. I will do it now.

Thanks,

Vijay

Thanks,
Vijay
Community Team
vijayTalk
Participant

Hi Debbie,

 

I tried updaing the DNS, but no luck. Its still same even after changing the DNS. :(


Thanks,
Vijay

Thanks,
Vijay
Community Team

Hi Vijay

 

Apologies for this.

 

Please can you update your Community profile to include your name, telephone number and alternative contact number, we can then look into this further (Please do not post this information on this thread)

 

Please bump this thread to confirm once your Community profile has been updated.

 

Thanks

 

Debbie

vijayTalk
Participant

Hi Debbie,

 

I have updated my profile with contact details.

Please let me know if you need more details.

 

Thanks,

Vijay

Thanks,
Vijay
Community Team

Hi Vijay

 

Thank you. I've updated your router firmware version.

 

Please can you retest and let us know if you are still experiencing this issue?

 

Thanks

 

Debbie

vijayTalk
Participant

Hi Debbie,

 

I retested, but no change. Issue is still there.

 

Thanks,

Vijay

Thanks,
Vijay
Community Team

Hi Vijay

 

Apologies for this.

 

If you turn the VPN connection off can you connect to different sites ok?

 

Thanks

 

Debbie

vijayTalk
Participant

Hi Debbie,

 

Yes.

 

I also confirmed that, this problem occurs only when I am using talk talk broadband at home.

 

I have also tested on few other broadbands(when I am away from my place), I do not face this issue there. I can use internet and vpn simoultanesoly without problem.

Thanks,
Vijay
Community Team

Hi Vijay

 

I can try sending a DSL3782 router, would you like me to arrange this?

 

Thanks

 

Debbie

vijayTalk
Participant

Hi Debbie,

 

Sending new router, How does it work ?

 

I mean, do I need to pay anything for it? Once I recieve other router, I will have two routers, that means I need to return one of them. Whats process of returning?

 

Thanks,

Vijay

Thanks,
Vijay
Community Team

Hi Vijay

 

There would be no charge for this router.

 

If the replacement router resolves this issue then you can keep this router and return the HG633 router using the returns bag.

 

Thanks

 

Debbie

vijayTalk
Participant

Hi Debbie,

 

Thanks Debbie, this solved my queries. Please arrange for DSL3782 router.

Thanks,
Vijay
Community Team

Hi Vijay

 

The DSL3782 router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

vijayTalk
Participant

Sure, Thanks Debbie!

Thanks,
Vijay
Community Team
vijayTalk
Participant

Hi Debbie,

 

New router solved the original problem, but It created new one.

 

The vpn urls(my company related urls) are taking ages to load, though reset internet(facebook, google etc) is fast.

 

Can you please suggest anything for this ? I have switched back to old router, as I couldn't work with new due to slowness on vpn urls.

Thanks,
Vijay
Community Team

Hi Vijay

 

Unfortunately we only provide the HG633 or DSL3782 routers.

 

I've seen a few customers using this type of VPN client with no issues. I would suggest contacting your IT department again.

 

Thanks

 

Debbie