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engineer service charge

Heather18
First Timer
Message 3 of 3

Just wondering why I have been charged £40 for an engineer visit on the 28th April. As the equipment ( powerline adaptors ) were faulty, I understand this should be free. I even returned the faulty equipment as requested. Any help would be appreciated.

2 REPLIES 2

Arne-TalkTalk
Support Team
Message 1 of 3

Hi @Heather18 

 

Thank you for confirming security. 

 

The charge will be reversed, there will be a credit raised on your TalkTalk account in 24 hours you can either request a refund or leave it to be used against your next bill.

 

Sorry for any Inconvenience caused.

 

 

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Arne-TalkTalk
Support Team
Message 2 of 3

Hi @Heather18

 

I can help I first need to confirm some security questions. 

 

I have sent you a PM on the community. 

 

Regards
 

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