on 27-07-2021 06:04 PM
I'm currently on a 2-year contract (expiring in March) with Fast Broadband.
I moving home and following the procedure I discovered that:
1 - there's no need for an engineer to visit my new place.
2 - TalkTalk can offer only Fast Broadband on that address.
3 - My monthly price will increase by 3 pounds
4 - I have to enter a new 18months minimum contract
Since the last year of using Talk Talk was a nightmare ( continuous and regular disconnections, worst upload bitrate ever) I don't see the reason why I should tie myself to 18 months more of this, paying more, for the same service.
Can I just move my account from a place to another without paying extra money or extending the contract?
on 27-07-2021 06:29 PM
unfortunately I haven't seen the option 'pay a fee to keep your contract' and I read the 60 pounds were necessary only if an engineer was needed.
70 pounds will be my exit fee if I terminate before March. Given the last year experience, I'm temped to pay that and change operator for good.
on 27-07-2021 06:12 PM
I don't see the reason why I should tie myself to 18 months more of this, paying more, for the same service.
As far as I understand it, the usual 2 options you have are either to pay a £60 home move fee to keep your current contract or to agree a new contract.
It's not TalkTalk's fault that you have had to move house yet they will have to pay Openreach to cease your service at the old address and enable a service at the new address.
Perhaps the line at the new address will be more stable than the one at your old address? Who knows.