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iPhone 12 connectivity issue

Dinotws
First Timer
Message 6 of 6

 

I recently bought an iPhone 12, it works with all WiFi connections other than my talk talk home broadband. When the phone goes to sleep while connected to talk talk and wake up it shows as connected but there is no internet connection.

 

 As I say this only happens with my talk talk router. It doesn’t happen with my friend’s virgin media router or the one at work so I assume this is an issue with my router.

 

 This is a real problem as I am not receiving calls or messages when I should be.

 

 Apple cannot find any issue with the phone and I have read that this can be fixed with a replacement router. Please can someone let me know a fix or can talk talk send a replacement router?

 

 

Dinotws
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5 REPLIES 5

Message 1 of 6
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Dinotws
First Timer
Message 2 of 6

Many thanks Debbie, will let you know how it goes

Dinotws

Message 3 of 6

Hi Dinotws

 

Thanks for updating your Community Profile.

 

I have ordered you a different router for testing, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie

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Dinotws
First Timer
Message 4 of 6

Thanks Debbie, all done. I look forward to hearing from you.

Dinotws

Debbie-TalkTalk
Support Team
Message 5 of 6

Hi Dinotws

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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