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internet goes down when making or receiving phone calls

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3 REPLIES 3
mps1381
First Timer

Each time I make or receive a phone call my internet goes down. It is then intermittent for between 15 mins to several hours. I can't seem to find a way to start a chat with a member of TalkTalk staff to report the fault without using the phone, which I am naturally reluctant to do. There is considerable interference on the line when making or receiving phone calls. Any assistance gratefully received.

KeithFrench
Community Star
Solution

The most common cause of this is a faulty microfilter, have you tried a new one?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please mark it as the Best Answer.
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mps1381
First Timer

I think that may have worked. Thanks!

OCE_Debbie
Community Team - TT Staff

Hi mps1381

 

Is this working ok now?

 

Thanks

 

Debbie