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my router hasnt arrived?

katkat13
Chatterbox
Message 12 of 12

so i updated to fibre 150, my go live date was 27th of july and then on the 30th a engineer came in and done its work but till today i still havent recieved my router neither any confirmation email?

 

Andrzej Chudy
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11 REPLIES 11

Message 1 of 12

Hi

 

Returns bags have now been ordered.

 

Thanks  

 

Karl. 

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katkat13
Chatterbox
Message 2 of 12

Ah yes plz but can you send 3 because we have a double of the wifi hub and our old router?

Andrzej Chudy
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Message 3 of 12

Hello,

 

Thanks for the update. Did you receive a router returns bag? If not then we can send you out a returns bag.

 

Thanks

 

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katkat13
Chatterbox
Message 4 of 12

im so sorry that i didnt reply sooner but after you ordered the router it came 3 days later it was easy to setup and i ran a test, everything is going fine to this day but a couple days later i got 2 more wifi hubs? what do i do with them and my old router?

Andrzej Chudy
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Message 5 of 12

Hi,

 

Please let us know how you get on 🙂

 

Thanks

 

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katkat13
Chatterbox
Message 6 of 12

Thank you so much i was worried for a minute !

Andrzej Chudy
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Message 7 of 12

Hi katkat13

 

The router is on its way and you should receive this within the next 24-48hrs.

 

Thanks

 

Debbie

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katkat13
Chatterbox
Message 8 of 12

Yes the engineer installed the modem and i will add the phone number 

Andrzej Chudy
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Message 9 of 12

Hello,

 

Just to confirm, did the engineer install the modem? Please can you add your home telephone number to your Community Profile. Please do not post any personal information on the Community.

 

Thanks

 

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katkat13
Chatterbox
Message 10 of 12

We are using broadband wireless N ADSL2+ router

Andrzej Chudy
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Debbie-TalkTalk
Support Team
Message 11 of 12

Hi katkat13

 

Can I just check, which router were you previously using before the upgrade?

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