Last 3 months internet breaks. The network is disconnected for half a minute and then reconnected, usually during rush hour. This happens simultaneously on three devices. The wires are in good condition. At the same time a red and white LED blinks on the router.
A flashing amber/white LED means the router has lost connection with the internet and is having to reconnect.
It would be worth going to the Service Centre to ‘Run a live connection test’ on your phone line, this will indicate if there is currently a fault on your line. You can also access this from the ‘My Account’ site.
Also, if you have a landline phone can you check to see if that is working normally (i.e. you have a clear dial tone and no noise on the line).
If your master phone socket has a test socket then you could also try the router in there, that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.
For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile.
Then they will hopefully be able to respond to this post within two or three working days. You may get faster support from the live chat or by phoning up during opening hours.
I'm really sorry for the delay in getting back to you. I've completed a line test now which has detected a possible issue towards the property and the connection does look unstable. Just to confirm, is the router still connected to the test socket at the moment? Do you also have an alternative router that you could test with?
Thanks for confirming. I've re-run the line test again now that the router is connected at the test socket and this is still detecting the same fault. Would you like us to send a replacement router for testing purposes to rule this out?
Thank for the update. I've re-checked the connection stats and the connection now looks stable for 48hrs. How have you found the stability since this router has been connected?