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no internet

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7 REPLIES 7
Chatterbox

My internet has been down since 1 am, ive tried restarting my router numerous times and leaving it off for roughly 5 mins but the same thing happens again in this order;

1. Flashes orange and white for apprx 5 mins.

2. Flashes orange only for a minute.

3. Stays orange indefinately.

Chatterbox

Also my landline has no dial tone, just a busy tone like sound

Community Team - TT Staff

Hi Conor the Druid 

 

I'm really sorry to hear this.

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

 

Chatterbox

Ive added all the details i can, i cant add my home number as i dont know it by heart and i cant call myself to get it as the phone line seems to be down.

Community Team - TT Staff

Hi Conor the Druid

 

If you log into My Account, your TalkTalk telephone number should show there.

 

Thanks

 

Debbie

Chatterbox

Neither me nor my father remember the log in details, 

Chatterbox

If it helps, you can message me directly via email or text and ill reply with my exact address, surely that will pop up on your system

Community Team - TT Staff

Hi Conor the Druid

 

Please can you add your TalkTalk account number to the Private Notes section of your Community Profile.

 

Thanks

 

Debbie