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phone calls and network

chater
Conversation Starter
Message 5 of 5

I have just been in to my account and am advised a problem with the network, I am unable to find out what it is, also when anyone calls me they are sked for name before getting through to me, why is this as the relevant software is not turned on, I have missed important medical calls.

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4 REPLIES 4

Message 1 of 5

Hi @chater

 

I will request that Callsafe is taken off your line. 

 

Sorry for the inconvenience. 

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chater
Conversation Starter
Message 2 of 5

my callsafe is OFF but calls are still a problem I am asked if I want to speak to the person calling and have missed hospital calls.

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Arne-TalkTalk
Support Team
Message 3 of 5

Hi @chater

 

Callsafe was activated on your line on the 26th Jan 2019, you can deactivate it Via My Account as per Eddie4419 post. 

 

There is a notice that work is being planned in your exchange there is no date set at this time. 

 

Regards

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Eddie4419
Conversation Starter
Message 4 of 5

You seem to have CallSafe switched on - this is barring your calls.

 

To turn CallSafe off:

  1. Login to MyAccount.
  2. Click on My Services on the grey header bar.
  3. Click on Manage CallSafe in the drop-down list and you should then see:
  4. CallSafe status: On. Manage.
  5. Click on Manage.
  6. Then click on the blue button Turn CallSafe off. Note: All call lists will be lost.

I am just a TalkTalk customer.

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