25-10-2021 06:35 PM - edited 26-10-2021 03:06 PM
on 27-10-2021 11:55 AM
@rcd19 It has been like this for months, system wise nothing has changed despite all the replies from TalkTalk staff.
on 27-10-2021 11:21 AM
An excert from my reply from email@example.com...
"Kindly be advised that a second returns bag has been sent out to collect any other equipment you may have. If you have returned all the equipment please ignore this"
...after I'd stated everything's been returned, and they're looking to cut plastic waste... a shambles is correct @I8this
on 26-10-2021 09:53 AM
I've passed your details across to the Team to flag this to them.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 25-10-2021 10:13 PM
@rcd19 The updating of the records for the returned equipment is a complete shambles Others have reported they have had the same email despite sending the equipment back.