on 29-08-2021 06:10 PM
hiya, for the past week or so my router keeps losing connection to the internet for about 10 secs every couple minutes making gaming impossible. at first i thought it was due to my pc being connected via ethernet cable but this was not the case. i looked at some posts and i think this may be due to the router switching channels (wifi optimisation). i've read onlu staff can disable this option. could you please turn this feature off and we shall see if this fixes the problem.
p.s. ive only noticed this problem when my pc is turned on
on 07-09-2021 11:19 AM
on 07-09-2021 10:33 AM
on 06-09-2021 04:05 PM
Thanks, I'll contact my landlord if he will pay the charges and come back to this tomorrow. I'm not sure if this is of any relevance but the last 3 days there have been no issues with the router.
on 06-09-2021 03:47 PM
Details for potential engineer charges can be viewed at
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 06-09-2021 03:15 PM
OK thanks. We can arrange an engineer visit to investigate the disconnections. If you'd like us to do this please let us know and we'll confirm some details
on 06-09-2021 02:09 PM
on 06-09-2021 11:19 AM
on 06-09-2021 07:33 AM
04-09-2021 09:09 AM - edited 04-09-2021 09:18 AM
It can still be helpful for checking the fault if you plug everything in at the master socket, despite there being no test socket, @ksolan11. However, don't fiddle with the faceplate at all.
Staff won't be back before Monday, however, but perhaps set it up for them that way so they can run another line test when they get back to your thread on their return.
I had no test socket till recently, but was always told to plug in at the master socket anyway for testing purposes.
on 03-09-2021 11:37 PM
My master socket does not have a test socket, unfortunately. Changing channels did indeed not help, and when the router loses connection it sometimes does take a minute or so to reconnect but this varies as I started noticing now that it seems to be getting worse the more I use the internet where at first it takes no more than 10 seconds to reconnect. I'm not sure if using more bandwidth is also affecting this.
on 01-09-2021 12:10 PM
I've run a test on the line now which has detected a potential fault towards the property and the connection looks unstable. Does your main socket have a test socket? If it does then would it be possible to connect the microfilter, router and phone at the test socket at the test socket so we can re-run the line test again please?
on 01-09-2021 11:42 AM
If the LED is changing to flashing amber, then amber / white before going back to white then this indicates the router is losing connection with the internet and having to reconnect, changing Wi-Fi channels will not help with that problem. It almost sounds like you have two different issues here, as if the routers connection to the internet drops that would generally take a minute or more to come back, not just a few seconds.
on 01-09-2021 11:32 AM
I haven't tried using a different channel so I will do so now but I won't be able to check if this fixes anything until tomorrow. When the connection drops the router starts flashing orange and then either back to white or white and orange and white afterwards