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router problem

baclava
Chatterbox
Message 6 of 6

Was sent a new super duper router 2 weeks ago, and since then nothing but problems. Poor speed and difficulty streaming programmes. Been in contact via text messages but didn't resolve the problem so in desperation I re installed my old router which has solved the problem.

No feedback on what might have been the problem. Have I just got a bad router?

Ian
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5 REPLIES 5

Message 1 of 6

Hi Ian

 

Thank you, please let us know how you get on.

 

Debbie 🙂

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Message 2 of 6

Debbie,

I have re installed the router and done a reset. At the moment all is OK but if it fails again I will re post.

Ian

Ian

Message 3 of 6

Hi baclava

 

Thanks for your reply.

 

I'm using this router at the moment and the performance for me has been really good.

 

Was it affecting wired and wireless? I can send another router for testing to see if there was a fault with the router you received, would you like me to arrange this?

 

Thanks

 

Debbie

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Message 4 of 6

Device version DG8041W-2.T5 HUAWEI

Ian

Debbie-TalkTalk
Support Team
Message 5 of 6

Hi baclava

 

I'm really sorry to hear this.

 

Which router did you receive (make and model)

 

Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread Once you've updated your profile please post in your topic to confirm it's updated. 

 

Thanks

 

Debbie

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