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router replacement

Yingwang Gao
First Timer
Message 9 of 9

Hi, my router cannot be powered for some reason. Could you please send me a new one? Thank you very much.

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8 REPLIES 8

Message 1 of 9

Hi Yingwang Gao

 

Thanks for updating your Community Profile.

 

I have ordered a replacement router, please allow 24-48hrs for this to arrive.

 

Let us know how the connection compares with this router.

 

Thanks

 

Debbie 🙂

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Message 2 of 9

@Anonymous  Please stop messing up the OP's topic.

 

They are probably using a mobile network to get online !

 

If your light is still out, stick to your own topic.

 

 

 

 

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Message 3 of 9

Thank you for your help Debbie. I've updated my profile.

Message 4 of 9

I'm using internet from other places.

Message 5 of 9

I don't know, mine is not working, must be broken.

Anonymous
Not applicable
Message 6 of 9

my white light  on front, is not lighting up but i am connected it seems ok, 

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Anonymous
Not applicable
Message 7 of 9

if your router is not working , how can you get on talktalk comunity and site, , it must be working

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Debbie-TalkTalk
Support Team
Message 8 of 9

Hi Yingwang Gao

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then send a replacement router.

 

Thanks

 

Debbie