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router returns issue

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1 REPLY 1
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Whizz Kid

so about a month ago i returned the two routers i had from my time with talk talk. but recently i have had another parcel bag come through the post and today an email saying that they havent arrived.

 

not sure quite whats happening. i have receipts for when i dropped off the routers at the post office if that helps.

Ben
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Community Team - TT Staff

Hi

 

It can take up to 28 days for the return to show.   In addition to this, there have been postal issues in some areas due to reduced staffing at sorting offices due to the current covid situation.  For example, here in liverpool we have seen a 2 week delay in some areas for post to arrive.

 

Once received they will be logged in the system.  The devices are linked to your old account via serial number.

 

Thanks  

 

Karl. 

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