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slow speed broadband

Tom111
Participant
Message 37 of 37

Hi

I have talk talk broadband for aprox. 8 months now.

My speed is only 1,5mbps im using a 4g as well because download something at this speed is too slow.

I  have spend many hours on live chat in the past, they have done many line tests again and again,but with no results.

Had engineer visit as well, and got my router,cables, filter changed.

Just gave up after a while, most of the time using 4g, tried as weel the option upgrade to fibre, but looks like is not possible.

 

 

Will appreciate any help

Tom

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36 REPLIES 36

Message 21 of 37

Hi Tom

 

The replacement router is on its way, please allow 24-48hrs for this to arrive.

 

Let us know how the connection/speed compares with this router.

 

Thanks

 

Debbie

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Message 22 of 37

Hi Debbie

 

Ok, lets try.

D-link 

Model: DSL-3782

Super router

 

Thanks

Tom

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Message 23 of 37

Hi Tom

 

I can send a replacement router for testing. Which router are you currently using? (make and model)

 

Thanks

 

Debbie

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Message 24 of 37

Hi Michelle

 

No I do not have an alternative router.

Talktalk sent me a new router, /in past/ what I m using now, and I sent back the other one.

 

Tom

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Message 25 of 37

Hi Tom,

 

Thanks for confirming this. Do you still have an alternative router that you could test with to see how the sync speed compares?

 

Thanks

 

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Message 26 of 37

Hi Michelle

 

Yes, the router is still connected at the test socket.

 

Tom

 

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Message 27 of 37

Hi Tom,

 

Thanks. I've re-checked the connection stats and I can see that the sync speed has dropped slightly since your last post. Just to confirm, is the router still connected at the test socket at the moment?

 

Thanks

 

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Message 28 of 37

Hi Debbie

 

Yes no problem, I will leave it at the test socket until is needed.

Let me then please know.

 

Thanks 

Tom

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Message 29 of 37

Hi Tom

 

Thank you. I've checked the connection stats and your line was in sync at 3mb since connecting the router at the test socket.

 

Would it be possible to leave the router connected at the test socket for a further 24hrs whilst DLM is monitoring the connection in this set up?

 

Thanks

 

Debbie

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Message 30 of 37

Hi Debbie

 

Yes it is connected now to test socket.

 

Tom

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Message 31 of 37

Hi Tom

 

Would it be possible to connect the router at the test socket?

 

Thanks

 

Debbie

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Message 32 of 37

Hi OCE_Michelle

 

Yes I think it does have a test socket.

 

Tom

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Message 33 of 37

Hi Tom,

 

Thanks for the update. Does your master socket have a test socket?

 

Thanks

 

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Message 34 of 37

Hi OCE_Michelle

 

I just done the test now, it shows 2,6 -2,9mbps so there is a improvement in speed.

Is this the maximum speed what can I get, or it could be better?

 

Thanks for help

Tom

 

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Michelle-TalkTalk
Support Team
Message 35 of 37

Hi Tom111,

 

I've run a test on the line which hasn't detected a fault so I've optimised the connection. Could you retest and let us know if there is any improvement in speed?

 

Thanks

 

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KeithFrench
Community Star
Message 36 of 37

How do you connect wireless, wired, or a mixture? If a mixture is a wired connection better than wireless?

 

It is important to see what your line is actually capable of and what your current download speed is.

 

To help diagnose this issue, please can you log on to your router, by opening a web browser (e.g. Internet Explorer, Mozilla Firefox & Google Chrome etc) and then enter this address in the address bar:-

http://192.168.1.1

enter the credentials:-

username: admin
password: admin        (unless you have set your own password).

 

If you use the HG633 & DSL-3782 or the TalkTalk Wi-Fi hub, they have their own unique password, which can be found at the top of the label on the rear of the router. It is the one labelled "router" or "admin" password, not the wireless one.

Then go to your ADSL or DSL summary page & paste the stats in this thread.

 

On the HG633 this is at:-

 

Maintain > System Information & expand Broadband Information


On the DSL-3782 go to the home page & copy the stats from the DSL & IPv4 pages.

If you have the new TalkTalk Wi-Fi hub this can be seen via:-

 

Dashboard > See internet settings > Manage Advanced settings > TalkTalk Wi-Fi Hub

 

Click on the General tab then scroll down to the page to the xDSL section & copy & paste them into your reply.

 

Next can you also go to this speed checker (it is useful to have speed test figures taken at the same time as gathering the router's statistics):-

http://www.supportal-test.co.uk/

Alternatively use:-

https://myaccount.talktalk.co.uk/speed-checker/

Do this on both wireless & wired (if you have wired), but with never more than one device connected at a time.

Please can you paste the results here?

 

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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