on 06-12-2018 05:53 PM
I have talk talk broadband for aprox. 8 months now.
My speed is only 1,5mbps im using a 4g as well because download something at this speed is too slow.
I have spend many hours on live chat in the past, they have done many line tests again and again,but with no results.
Had engineer visit as well, and got my router,cables, filter changed.
Just gave up after a while, most of the time using 4g, tried as weel the option upgrade to fibre, but looks like is not possible.
Will appreciate any help
on 14-12-2018 08:24 AM
on 13-12-2018 12:24 PM
on 13-12-2018 06:24 AM
on 12-12-2018 06:19 AM
Thanks. I've re-checked the connection stats and I can see that the sync speed has dropped slightly since your last post. Just to confirm, is the router still connected at the test socket at the moment?
on 11-12-2018 06:34 AM
Thank you. I've checked the connection stats and your line was in sync at 3mb since connecting the router at the test socket.
Would it be possible to leave the router connected at the test socket for a further 24hrs whilst DLM is monitoring the connection in this set up?
on 10-12-2018 03:44 PM
on 10-12-2018 07:21 AM
on 07-12-2018 05:19 PM
I just done the test now, it shows 2,6 -2,9mbps so there is a improvement in speed.
Is this the maximum speed what can I get, or it could be better?
Thanks for help
on 07-12-2018 08:58 AM
on 06-12-2018 06:53 PM
How do you connect wireless, wired, or a mixture? If a mixture is a wired connection better than wireless?
It is important to see what your line is actually capable of and what your current download speed is.
To help diagnose this issue, please can you log on to your router, by opening a web browser (e.g. Internet Explorer, Mozilla Firefox & Google Chrome etc) and then enter this address in the address bar:-
enter the credentials:-
password: admin (unless you have set your own password).
If you use the HG633 & DSL-3782 or the TalkTalk Wi-Fi hub, they have their own unique password, which can be found at the top of the label on the rear of the router. It is the one labelled "router" or "admin" password, not the wireless one.
Then go to your ADSL or DSL summary page & paste the stats in this thread.
On the HG633 this is at:-
Maintain > System Information & expand Broadband Information
On the DSL-3782 go to the home page & copy the stats from the DSL & IPv4 pages.
If you have the new TalkTalk Wi-Fi hub this can be seen via:-
Dashboard > See internet settings > Manage Advanced settings > TalkTalk Wi-Fi Hub
Click on the General tab then scroll down to the page to the xDSL section & copy & paste them into your reply.
Next can you also go to this speed checker (it is useful to have speed test figures taken at the same time as gathering the router's statistics):-
Do this on both wireless & wired (if you have wired), but with never more than one device connected at a time.
Please can you paste the results here?
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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