on 28-12-2020 03:00 PM
HI, have been getting a speed of 20-21Mbps for the last 7 days. tried running line test in service centre, but it keeps looping when I get to "enter phone number", running test again. Have done all checks, such as new filter, use main socket and switch off router. Guaranteed speed is 30Mbps? renewal coming up in Jan and TalkTalk want me to upgrade?? Please help to sort this. Not getting anywhere near what I am paying for. Thanks.
Answered! Go to Solution.
on 28-02-2021 10:01 AM
@Kaylie_90, you won't get a reply from TT staff on another customer's thread.
Please return to the message board and click on start a topic.
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on 13-01-2021 11:49 AM
Hi, thanks for number.
Connection is as was two weeks ago, consistant, but still below supposed guaranteed minimum, which I noticed has dropped a few Gb lower than previous.
Have given up now, at least I have a connection.
Thanks for all your help.
on 13-01-2021 09:15 AM
I'm really sorry to hear this.
To remove the call divert, please can you dial #21# from your landline.
Has the connection been working ok since your last post?
on 12-01-2021 10:34 AM
Hi, update on my problem.
Following on from last post, connection came back on to pc on Sunday, stayed on. Tried to use tablet but no wireless internet. Eventualy I checked available networks,and found one I thought I knew, checked back of router and found original pssword, internet back! Agent had resett router without telling me! By now too late to cancel engineer, but no need to worry, as he never turned up anyway! Back to square one. Good service?? A waste of a weekend. Know how I can get temp call divert removed?
on 11-01-2021 01:33 PM
on 09-01-2021 02:37 PM
Hi, just an update, managed to get to loyalty team who offered me an option to pay more than i am now,but 7pounds less than new customer?? Also he put me through to technical dept who insisted on doing a line check, which came back as faulty, arranged to send engineer, but would do more tests as well, which meant diconnecting me for about an hour. Next day still off so rang again, after more checks, I was told there was a problem at exchange meaning could not test my line (again). This happend last time I queried my rental. strange but true. Awaiting engineer on Monday to see if setup is ok, if I am up and running again now, how can it be me.? (dont expect answer , just venting.)
on 08-01-2021 07:03 AM
on 07-01-2021 09:29 AM
Would it be possible to post back here once the restrictions change and we can look at arranging this for you? In regards to renewals or downgrading, this would need to be discussed directly with our Loyalty Team as we can't make these changes via the Community.
on 06-01-2021 03:13 PM
Hi, I understand, will this be noted for future. or do I ask if and when things get back to normal? Also if, I am to stay on speeds below gauranteed, do I get a refund or is it circumstances beyond etc...
as I up for renewal do I downgrade? So many choices.
Thanks for reply.
on 06-01-2021 12:31 PM
OK thanks. We would really need to arrange an engineer to investigate further but unfortunately due to current Covid restrictions we are only really able to book engineer visits for total loss of service, I'm really sorry for any inconvenience
on 05-01-2021 02:53 PM
on 05-01-2021 01:49 PM
A Happy new year to you, (I hope it is!)
I have one socket, and one extension socket, only phone and router connected. I Have had router connected to test socket for 24hrs, both ways with intermitent interferrence. Speed has dropped lower as well. Still cannot complete line test via servic centre.
on 04-01-2021 09:21 AM
Hope you had a good Christmas
How many telephone sockets do you have? Do you have anything connected to your telephone socket(s) in addition to your router and a telephone?
Does your master socket have a Test Socket? If it does, do you still hear the crackle with telephone connected to test socket and router disconnected?
on 31-12-2020 01:54 PM
Thank you for reply, hope you had a good Christmas.
Have checked, and yes I have noise on line, making it difficult to hear a person on line, Crackle type of sound.
on 31-12-2020 07:10 AM
I'm sorry for the delay.
I've completed a line test which has detected a potential fault with the landline service and this can affect the BB connection.
Is your landline service working ok when making calls? (any noise on the line)
on 29-12-2020 11:47 AM
on 28-12-2020 07:19 PM
Staff here will have a backlog of posts from over Christmas to get through, but they will hopefully be able to respond later in the week to help further, if the service centre is indicating that there is some issue then the staff here will be able to run some more detailed tests to try to find the cause of the problem.
If your master phone socket has a test socket then you could try the router in there (if you have not done that already), that would then eliminate any of the phone wiring in your home as being a possible cause of the problem.
You may get faster support from the live chat or by phoning up during opening hours.