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solid orange light

BMBMBM
First Timer
Message 3 of 3

23/07/2021

00:20

my internet connection suddenly stopped working. did all the troubleshooting steps(restarting, connecting to wall socket,etc.)

now it's just solid orangle light.

no available support from talktalk at all, im in a middle of something important. this sucks!

0 Likes
2 REPLIES 2

Debbie-TalkTalk
Support Team
Message 1 of 3

Hi BMBMBM

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this for you.

 

Thanks

 

Debbie

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Ste_Nix14
Community Star
Message 2 of 3

Are you able to access the Service centre to run a Line test, this maybe able to detect an issue and arrange a engineer if required.

 

Support staff will be back during office hours and should pick this up but response are not always immediatey the same day.

Steve -
Have you tried turning it off and on again!