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turn off HomeSafe spam filter

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5 REPLIES 5
steve462
First Timer

Need HomeSafe spam filter turned off urgently please. Have wasted 2 days trying to speak to someone already on the 0345 number.  Cannot work with this switched on.

OCE_Debbie
Community Team - TT Staff

Hi steve462

 

Apologies for this.

 

If you login to My Account you can switch HomeSafe off there. How to turn off homesafe

 

Thanks

 

Debbie

steve462
First Timer
It does not give me the option. It tells me to Ring the 0345 number.
if this cannot be turned off quickly I will need to cancel my service and go elsewhere.
OCE_Ady
Community Team - TT Staff

Hi steve462, I can turn it off for you. I've sent you a personal message to obtain the necessary information to allow me to do it. 

 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


steve462
First Timer
Hi Ady - I have replied to your personal message with my details.
OCE_Ady
Community Team - TT Staff

Hi steve462m thanks for confirming the security information. I've turned off scam protection.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.