We're upgrading the equipment that we use to connect your phone service. Unfortunately, this means that a small number of older call features will no longer be available. From 29th June 2020, we’ll be removing the following:
These features were included in your package at no extra cost and therefore there will be no impact to your bill when they are removed.
Our call screening serviceCallSafe is still available for free, if you don't already have CallSafe then you can activate it by dialling 1472 from your handset or adding it in My Account and we'll start screening your calls for information see How to use CallSafe.
Our Help & Support site is packed with answers, useful content and if you're unable to find what you're looking for why not ask our community who typically respond within a few hours.