28-06-2021 11:14 AM - edited 28-06-2021 11:18 AM
After trying to find the Chat system which is heavily highlighted in many places I contacted Talktalk by phone to ask how to get to it. They gave me a link...which didn't work....and kept me hanging on the phone for ages ...then just cut me off! I've just had to use this as I can't even find how to post a question...clicking on the post "ask question" tab just doesn't work!
on 29-06-2021 01:03 PM
Hey @Jacqueline76 thanks for the feedback, it looks like others have helped sign point chat, if you search for chat it should be the top result in search taking you to Our live chat team who will be able to help, you can also post in one of the community support board, just selecet the product you need help with from Help with your service and start a new topic
on 29-06-2021 11:16 AM
on 29-06-2021 10:55 AM
On the link you have posted, @Weevie, I see this, and that's working on my smartphone in Chrome.
But otherwise I prefer the link that shows on this page, along with the lists of opening hours etc:
It's still on a blue background, but the change in the look is not particularly helpful!
on 29-06-2021 10:53 AM
@Weevie wrote: Do you mean on https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529#chat ?
Yes, and here's what you should see when selecting the Chat now button if your browser or related security software wasn't blocking the Chat function from working. On Chrome enter in the address bar chrome://settings/reset to do a reset and clean up.
on 29-06-2021 10:34 AM
Scroll down, select the Chat now button and the chat window will open up on the bottom left of screen when chat is available.
If you don't ever see a chat window then your browser has cookie/tracker blocking that needs pausing to enable chat to work. Try a browser that has no add-ons or extensions and you will see that Chat does work.
29-06-2021 10:26 AM - edited 29-06-2021 10:29 AM
You say there's a link to LIVE CHAT
But there's NO live chat available on the link !
This is not very user friendly is it ?
As is the whole of the new website
And I am fed up with covid being used as an excuse for poor customer service !
28-06-2021 11:24 AM - edited 28-06-2021 11:26 AM
The link to the Chat team is in the Help Article Our Live Chat Team
How would you like to see the site improved in relation to your visit?
Tip: when you select the above links you'll inevitably see the Search Box 'What are you looking for' header so just scroll down to see the rest of the page.