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Live Chat Gone

Weevie
Enlightened One
Message 4 of 4

The new site is a retrograde step - LIVE CHAT is no longer available

How are non speakers supposed to deal with urgent issues and account issues ?

And "LABELS" - why do we have to set a label - I have used OTHER for want of something more related

3 REPLIES 3

Message 1 of 4

Agree, if you search for "chat" or "live chat" it's the number one result would be keen to understand what terms were used and we'll optimise the results. 

Stephen, Community Manager
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bill of the wild west
Popular Poster
Message 2 of 4

The fact that there is a link to ‘live chat’, and yet OP and I couldn’t find it after minutes and minutes of searching, speaks volumes.

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StephenF
Community Manager
Message 3 of 4

Hey Weevie, Thanks for the feedback, Chat is still open and on the site, you can still use the dedicated chat page here Our live chat team  we've also got a dedicated hub for any accessibility questions which also have chat embedded into it TalkTalk's accessibility features 

Stephen, Community Manager
0 Likes