Can anybody explain why I keep getting PUP's appearing (not technically viruses I know)
I visit the same few sites every day (Chrome browser, g-mail,solitaire,mahjong,facebook)
I use Malwarebytes Pro for a daily scan and for the past year or more it always reports "No malware found" but for last 3 days every scan find a dozen or more PUP's labelled "...App/data/local/google/chrome/user data/default"
I quareantine them so no problem but what is the basic cause?
All suggestions welcome. Thanks
Back to square 1 !
Scan today found 15 PUPs.
I went to Chrome/Settings/Clean up but it found no harful s/ware.
I only have 1 Chrome extension - Adblock plus and that has been there for ages - this PUP problem has only been 4 days
Any new suggestions welcome
I have just re-checked the list of PUPs and one is "HKU\S-1-5-21-"; when I googled this it seems to be a virus people can't get rid of ! An MBAM helpline I found from years ago got too complicated for me to follow. Is it worth trying a different Adware/Malware program to try and get rid of it?
Have a look at this, seems simple enough:-
I'd rather you didn't use an insecure website seeking to extract money from you for a licence to remove malware.
Your Malwarebytes report indicates that a registry entry is involved so this is where it gets risky because editing the registry is risky. Anything you do is at your risk so do backup anything you cannot afford to lose bearing in mind that anything is potentially compromised until you've got a clean computer which means that you should also treat a backup with caution until you're sure it's clean.
This Malwarebytes forum from 2018 looks similar to what you're reporting and has a solution.
But first have you tried rolling back the computer to a Restore point before you started getting the malware reports?
Next is to start the computer in Safe Mode and run Malwarebytes and remove any threats then reboot and repeat until no threats are reported.
I'd use Task Manager to inspect the Startup programs to identify anything suspect there and simply disable it. Startup malware hidden in another program is one way the malware keeps coming back. Startup in Safe Mode will run only essential programs whilst you're troubleshooting.
Only if you're still in trouble have a go at the fix mentioned in the Malwarebytes forum.
I too do not want to pay £42 for a program to fix it !.
I have looked at the Malwarebytes link but cannot follow it properly beacause 2 years on I get different screens on Chrome so I get lost.
I thought about rolling it back a couple of weeks but cannot find how to do it ! I googled 'system restore' and found a couple of youtube instructiuons for W10 but cannot find the same screens or links on my pc. The only System restore I have seems to completely reset my pc rather than going back to a set date.
Windows 10 does not support system restore as older OSs did - Microsoft seem to think their systems are now so foolproof that you don't need it any longer. Restore points are not automatically created.
But on a more general point - PUPs are unwanted programs (rather than browser extentions), and are normally invoked via start/boot routines.
In Windows 10 start the task manager and have a look at "Start Up" and see if there is anything in there that you don't recognise. If there is something suspicious just "Disable", then run the Malwarebytes clean up and then reboot and see if that solves the issue.
...Typing Restore in the Windows search box bottom left should bring up Recovery in the Control Panel. As one of the options there is Open System Restore. Hopefully there will be a restore date that may be helpful.
...and @Garton2019 is repeating the advice I suggested on using Task Manager to inspect the Startup programs so do let us know how you get on.