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Help with your device
It looks like you’ve got a problem with one or more of your devices and you’re not getting the most out of your broadband. Take a look at our top tips to help you get the best connection on your devices throughout your home.
Disconnect devices you aren't using
Having lots of devices – computers, tablets and phones - connected at once uses up more of your bandwidth. If you disconnect them from Wi-Fi when you’re not using them, it should free up your connection.
Reduce signal interference
Electrical appliances like microwaves and cordless phones can disrupt Wi-Fi signals, so it’s best to keep your router away from them if you can. Staying close to your router when you’re using Wi-Fi will also help.
Regularly updating your devices’ software and apps will help keep everything running smoothly. Remember, older devices have less capacity for high broadband speeds than newer ones. This can make your Wi-Fi feel slow regardless of the speed your router is giving out. It might also be worth restarting your device if you haven’t done so in a while.
Location, location, location
Ideally, your router should be upright and facing towards you when you’re using the Internet. Put it on a table or shelf – never on the floor or in a cupboard - and make sure it’s not blocked by any furniture.