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Help with your device

It looks like you’ve got a problem with one or more of your devices and you’re not getting the most out of your broadband. Take a look at our top tips to help you get the best connection on your devices throughout your home.

Lots of devices connected to Wi-Fi with a warning symbol

Disconnect devices you aren't using

Having lots of devices – computers, tablets and phones – connected at once uses up more of your bandwidth. If you disconnect them from Wi-Fi when you’re not using them, it should free up your connection.

Reduce signal interference

Electrical appliances like microwaves and cordless phones can disrupt Wi-Fi signals, so it’s best to keep your router away from them if you can. Staying close to your router when you’re using Wi-Fi will also help.

router within 3 meters of device

Laptop with a green tick on screen to show that the software is updated

Device limitations

Regularly updating your devices’ software and apps will help keep everything running smoothly. Remember, older devices have less capacity for high broadband speeds than newer ones. This can make your Wi-Fi feel slow regardless of the speed your router is giving out. It might also be worth restarting your device if you haven’t done so in a while.

Location, location, location

Ideally, your router should be upright and facing towards you when you’re using the Internet. Put it on a table or shelf – never on the floor or in a cupboard – and make sure it’s not blocked by any furniture.

router on a table next to sofa

Laptop with a green tick on screen to show that the software is updated

Still having problems?

If you're still having issues after following our tips, we recommend that you get in touch with your device manufacturer or head over to our Community for support. To check for any other issues with your service, go back to our Service Centre.