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Can't access email accounts at all.

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2 REPLIES 2
First Timer

I cant get into my email accounts since 3 days or more ago.

 

all I get is the scrolling dots.

Community Star

Hi @M0OMB 

 

Service Status (Email) is flagging up an issue with signing in and noting that the TalkTalk team are on the case. However, it's a slightly different circumstance you're reporting and we've seen this before when some Internet Security software on your device is holding up the sign in.

 

Kaspersky Internet Security is the one reported most.

 

The article Problems with TalkTalk Mail covers this issue. To troubleshoot, simply disable or turn off, just on a temporary basis, the scanning of any Anti-Virus or Internet Security Software and let us know if you can then sign in to TalkTalk Mail.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Community Team - TT Staff

Hi M0OMB, the advice Gondola has posted is spot on. Please let us know how you get on.


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.