I am trying to add my ukgateway.net mail box to my account.
I have added a tiscali mail account so know that it is working but just get an error message for the ukgateway account.
'Sorry something went wrong and we were unable to add the TalkTalk email. Please try again later.'
Where do I go from here?
I would welcome any help.
So long as there's an empty slot in the 5 allowed you should be able to add the UK Gateway mailbox so long as:
The first two issues can be fixed by TalkTalk. The final one of just adding the Master email address is down to you.
Please do a quick check that your Community Profile includes in Personal Information (Click here) your name, current TalkTalk landline 'phone number and an alternate number (mobile recommended) and address with postcode (location). Then scroll down to Private notes to add email address(es) with any relevant other notes and finally save changes. TalkTalk's Community Team OCE will then locate your registered TalkTalk details.