Can't delete emails, full inbox

[Jobee]

I am also not receiving emails, mailbox full., 

when a message is sent to me I do not receive it and person sending gets the message 'reason for problem 550 RCPT - mailbox disk quota exceeded'

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[Gondola]

Hi @Jobee

To free up your mailbox:

• First delete the emails from Trash
• select the (empty) link next to the trash folder.
• A pop-up window will appear asking if you would like to proceed, choose OK and the window will close.
• Then delete the unwanted emails from the inbox or folders
  You can select a whole page of up to 50 emails
• Then delete those from Trash as before

You should now have free space for more incoming emails.

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[OCE_Ady]

Hi Jobee, Gondola has given you the right advice. Let us know how you get on. 

[Jobee]

Thank you, I have deleted emails but it has not made any difference. I'm still not receiving any emails and people who are emailing me are getting the message mailbox disk quota full.

I have updated the info requested.

[OCE_Ady]

You haven't deleted enough, here are your mailbox stats. 

Account is Enabled
Message count: 28925
Mailbox usage: 10321 Mb of 9.8 Gb (103% used)

You should perhaps be looking to delete stuff with pictures and attachments included.

[Jobee]

Ok, thank you, I will delete some more.

[OCE_Ady]

I'm betting it's going to take a lot more. 

[Jobee]

yep, took a lot more, but all ok now. Emails coming through.

many thanks for your help.

[OCE_Ady]

You're very welcome. Thanks for posting back to let us know it's sorted.