Can't log on to email

[Bead1]

I'm getting this message:

Error Code: ERROR_INTERNET_SEC_CERT_REVOKED

What can be done to sort it out please?

[Gondola · Accepted solution]

Hi @Bead1 

We're seeing certificate errors come up for the talktalk.co.uk website pages but you should be able to sign in to TalkTalk Mail here. (https://apps.talktalk.co.uk/appsuite).

Let us know if you're still experiencing difficulty.

[Bead1]

Yes, that worked. Many thanks!

[soksy]

me too keep getting this

An error occurred during a connection to www.talktalk.co.uk. Peer’s Certificate has been revoked. Error code: SEC_ERROR_REVOKED_CERTIFICATE

[OCE_Ady]

Hi soksy, have you tried the link Gondola posted?

[Gondola]

Hi all

I've just had an opportunity to try a different browser. Chrome works fine but Firefox comes up with the security error even though the certificate on talktalk.co.uk is actually in date.

If you are using Firefox:

• Your browser checks the validity of certificates. As a temporary workaround, you can set the browser not to confirm the current validity of certificates.

• Firefox > Tools > Options > Privacy & Security

• Scroll down and untick Query OCSP responder servers to confirm the current validity of certificates

[OCE_Ady]

Hi Gondola, thanks for posting the results of your testing. We do have an incident open for this and it is being investigated by the business.