Can't send or receive Talktalk or Onetel email.

[Gondola]

Hi Tim

As you're not a TalkTalk Consumer (home broadband) customer the mailbox may be restricted to webmail only access unless you subscribe to TalkTalk Mail Plus.

If your wife has received a mail message from TalkTalk about deletion of the TalkTalk managed mailbox then deletion is after 180 days. After 60 days the mailbox has webmail only access.

So this would be a reason in this situation for the mailbox not being accessible via an email client but working ok via webmail.

[Tim Russell]

Thank you - that explains everything.  A pity Talktalk didn't let us know before it happened, which would have avoided a lot of fruitless effort.

[brbrown]

Hello Gondola, seeing you have escilated Bob Mass's problem to Talktalk. would you be able to do the same for mine please? Brian B

[Gondola]

This topic was escalated to the support team on 25-05-2020 09:28 AM by an automatic escalation.

No need, auto-escalated on Monday.

TalkTalk will need to raise a fault ticket for the talktalk mailbox apparently not receiving mail messages. 

But although you should see the sent message arrive I'd change the mailbox password to lock out any email clients that might be connecting and downloading mail messages.

I'm convinced that your mail sending issues with email clients are authentication issues probably because the wrong server is selected therefore the wrong authentication password is being presented.

[Gondola]

This topic was escalated to the support team on 25-05-2020 09:28 AM by an automatic escalation.

[brbrown]

Oh great Gondola. Many thanks for that information and your help. I look forward to the resolution. Best wishes.  Stay safe. Brian

[TominLondon]

My bank  is trying to send me an important access code, and I can't receive it. This is time-critical!

[Gondola]

...Not "same here" TominLondon. But I am seeing, perhaps as a by product of other issues, a delay in receiving some off-platform mail messages. 

[brbrown]

It would seem my problem is more wide spread. In desperation, I have used the Talktalk Chat line several times in the hope of some help but I keep getting promises of a call back which never materialises except for one call which asked me all the questions I answered on the chat lines resulting in another promise of a call back. I am still waiting.

As a result, I am having to consider cancelling my contract with Talktalk and going with another Service Provider.

[StephenF]

Hi brbrown,

Sorry for the delayed reply, are you able to access your email using any other clients or the onetel webmail https://mailzone.onetel.net.uk/login.php if you're unable to log into either then we may need to reset your account which i can do but will need some more info, if you could read and reply to the private message ive sent and also confirm if webmail works then we can help to progress this. 

thanks 

[StephenF]

Thanks for the reply, Sure thing left leave things as they are for now and if you have any more issues just post a comment on your topic and we'll pick it up 🙂 

[brbrown]

Hello Stephan. Everything is chaotic again. I can't receive Talktalk emails anymore although I can get Onetel emails. Talktalk is showing as online but it keeps asking for my password which it now does not accept.

I checked my line status the other day and was told there was a problem on the Talktalk network which today is said to be fixed which it obviously is not.

I think this is a very poor situation and I am becoming very discontented with Talktalk.

I should be grateful if you could look into the matter and whilst you are at it, could you please set the server to delete emails from the server after they have been sent? They keep re-appearing after I delete them.

[OCE_Ady]

Hi brbrown, are you able to login to webmail and send and receive email? 

Ady

[brbrown]

NO. I can't log in to My Account either. It does not recognise my password. I have tried re-setting the passwords but they are not recognised.

So, I have various problems now but the email problem is the immediate one.

I have just this second received your email and did a test email which worked but everything seems erratic. It doesn't make sense. One minute I am asked for a password which it rejects. The  if I try it later it does.

[brbrown]

Ady, things seem to have settled down overnight and all seems to be working as it should. Many thanks for your help. Regards. Brian

[OCE_Ady]

Ok thanks for letting us know Brian. If you have anything else please let us know.

Ady