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Cannot access Tinyworld email

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7 REPLIES
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parkerltinyworld
First Timer

tried via webmail and phone but won't accept password. Cant use reset password as the email in there is also out of action!

 

Have updated Private Info in my account

Community Team

Hi parkerltinyworld, please add your DOB to the private note section of your community profile and I'll get your fault ticket raised.

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parkerltinyworld
First Timer

Hi, just added my DOB as requested

Community Team

Thanks. I've raised a fault ticket for you. You'll get updates by text and then a call with the new password. Let us know how you get on.

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parkerltinyworld
First Timer

Got the text with an INC number but missed the phone call on my mobile, the message said they'd try again but after a week I've not heard anything. Could you request another call please?

Community Team

The ticket says they'll call again, so I've sent a chaser to ask them to make the call. Don't be surprised if they call in the next hour.

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parkerltinyworld
First Timer

Thanks very much, got the call and my e-mail account is now accessible

Community Team

That's fantastic. Thanks for posting back to let us know.

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