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tried via webmail and phone but won't accept password. Cant use reset password as the email in there is also out of action!
Have updated Private Info in my account
Thanks. I've raised a fault ticket for you. You'll get updates by text and then a call with the new password. Let us know how you get on.
Got the text with an INC number but missed the phone call on my mobile, the message said they'd try again but after a week I've not heard anything. Could you request another call please?
The ticket says they'll call again, so I've sent a chaser to ask them to make the call. Don't be surprised if they call in the next hour.