cancel
Showing results for 
would you rather see results for 
Did you mean: 
Need help?

Cannot receive any e-mails.

Reply
3 REPLIES 3
Highlighted
Team Player

For 3 days I have not been able to receive any emails.  I can send them and others can receive on the same computer. I have spent 3 hours on ChatLine and their answer was to contact the Community.

Highlighted
Community Star

Hi @PatAB 

 

I've just seen your post on another thread saying you've discovered an unauthorised Auto-forward and that you've deleted that.

 

If someone has acquired access to your mailbox to set up that auto-forward then you must change your password to secure the mailbox.

 

Access the email address via the TalkTalk Mail sign in here

 

When you sign in via TalkTalk Mail you have the ability to set up Reset details for a self-help password change.  Update your reset details is an option on the main menu.

 

Menu options - Update your reset details

 

Please then use the Reset your Password option.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Highlighted
Team Player

Thanks - just changed it. Thanks.

Highlighted
Community Team - TT Staff

Hi PatAB,

 

Glad to hear you've changed your password, thanks for letting us know 


Chris