cancel
Showing results for 
Show  only  | would you rather see results for 
Did you mean: 
Need help?

Compromised email account

Reply
3 REPLIES 3
Highlighted
First Timer

My email address has been hacked they’ve changed my password then when I go to reset the emails address for the password I’m resetting is on the options plus a mobile number which is not mine what can I do ?

Highlighted
Community Star

Hi @Samfox100 

 

If someone has accessed your mailbox then the Reset details may have been changed to prevent password recovery.

 

I'll alert the TalkTalk team and they'll set up new Reset details for you after verifying you as the registered user.

 

In the meantime, please update your Community Profile Personal Information (Click here) to include your name, current contact 'phone numbers and address with postcode (location) then scroll down to Private notes and add the email address and Save changes.

 

A TalkTalk Community Team member prefixed with OCE_ will reply to this thread as soon as possible and then Community Personal Message you to verify the registered email user details; so be prepared to provide on request to an OCE_ only:

  • Email address affected
  • Your Full Name
  • Date of Birth
  • Landline 'phone number and Full postal address linked to the email address when first registered
  • Include Reset details - an active alternate email address and (optionally) your mobile contact number for the team to set up Reset details for you so you can reset and choose your own password.

When verified, the password will be changed and Reset details set up allowing you to set your own password via the Forgotten your Password journey. Make sure the password is ultra-strong and unique to the mailbox.

 Gondola - Volunteer 2017-2020

To appreciate my help . . . If I offered a solution Best Answer

Highlighted
Community Team - TT Staff

Hi Samfox100, I've sent you a personal message to obtain the details I need to get your recovery details reset for you. 

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


Highlighted
Community Manager - TT Staff

Hey Sam, 

 

Can you reply to the private message Ady sent and we can help with this

 

thanks 

Stephen, Community Manager


Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.