If someone has accessed your mailbox then the Reset details may have been changed to prevent password recovery.
I'll alert the TalkTalk team and they'll set up new Reset details for you after verifying you as the registered user.
In the meantime, please update your Community Profile Personal Information (Click here) to include your name, current contact 'phone numbers and address with postcode (location) then scroll down to Private notes and add the email address and Save changes.
A TalkTalk Community Team member prefixed with OCE_ will reply to this thread as soon as possible and then Community Personal Message you to verify the registered email user details; so be prepared to provide on request to an OCE_ only:
When verified, the password will be changed and Reset details set up allowing you to set your own password via the Forgotten your Password journey. Make sure the password is ultra-strong and unique to the mailbox.
Hi Samfox100, I've sent you a personal message to obtain the details I need to get your recovery details reset for you.
Can you reply to the private message Ady sent and we can help with this
Stephen, Community Manager
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.