Hi. Could somebody shed any light on the spam reporting process.
In accordance with this article I forward any spam to the address shown.
https://community.talktalk.co.uk/t5/Articles/Report-a-phishing-or-spam-email/ta-p/2223984
I then usually get an email back from Customer Security Team which says:-
Solved! Jump to the Best Answer.
If you're getting a message back then your report is being investigated. We had a meeting with security a while back and they said that they really do investigate all the issues reported and will take the appropriate action.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Sorry for the late reply I was on hols.
I had a meet recently with security and we had the message changed as a result. That's when it was confirmed that a response means it's being investigated.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
The auto response message I get hasnt changed from that I showed in my original post.
Ok I'm doing some testing and will be in touch with security if necessary.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.