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Credentials needed

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2 REPLIES 2
adamsunderland
First Timer

I am asked for credentials needed on 3rd party platform eg Gmail on phone. However when I enter correct details it says they are incorrect. I think it is something to do with my wife's email on the same account. Help

Gondola
Community Star

Hi @adamsunderland 

 

Let's get a few more details.

 

Are you / your household a TalkTalk Consumer broadband customer?

What's the domain of the email address - the last bit after the @

 

If the mailbox is on the TalkTalk Mail platform please sign in to TalkTalk Mail. Tell us if there's an error message or if you can sign in ok using the email password and then send the same email address a message to make sure the mailbox can send and receive messages.

 

Please confirm if it's the gMail app that you're using on the mobile phone.

 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer

Gondola
Community Star

Hi Adam

 

How are you getting on?  Do you still need some help?

 Gondola - Volunteer 2017-2021

To appreciate my help . . . If I offered a solution Best Answer