It will help if you complete your community forum profile details, @asel13, so staff can identify your account.
Go via your avatar/name; settings; launch profile wizard; make sure you put in your landline phone number and a fallback mobile phone number; click finish to save.
They will reply Monday to Friday.
Hi asel13, if you have the pipex account showing in your MyAccount you should delete it yourself from there. If you don't have it showing or don't have MyAccount then you'll need to follow the right to be forgotten steps.