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Email Account Compromised

First Timer

Help - my son's email account has been compromised but we can't change the password. I used to manage it but it's no longer on the list of email addresses associated with my account. My son no longer uses the email address - any idea how we can delete/disable it.

Thank you

Community Team - TT Staff

Hi Glassup, it would need to be added to your account and then you can delete it or request that the password reset details be changed so that you can change the password. 


If the mailbox was once associated with your account we can put through a request to add it to your account for you if you can't yourself. 



Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.